Frequently Asked Questions

Tailoring and customisation, style curation, garment fittings and a repeat value with every garment.

We largely offer power dressing, Indian, Indo-western clothing, athleisure and other menswear at the moment. We also carry footwear.

At the moment, we do not have set timelines for garment making as we work backwards from the delivery date, however the timeline for each individual type of garment shall be mentioned upon order confirmation.

Govinda is present at almost every appointment and every recommendation made by our head stylists is influenced by his input and approval.

To book an appointment, you can either click on the book an appointment tab on our website or call +91 9833844377 to speak to our team and book an appointment.

We do take online appointments as well that can be scheduled on the website or by calling +91 9833844377.

The choice to visit the studio is entirely up to you, however we find that taking a meeting with Govinda or our stylists, whether online or in-person, helps you truly experience the process of making a garment at the House of Govinda.

We offer a wide range of accessories including malas, safas, broaches, cufflinks, ties, bow ties, pocket squares, kalkis and ghadjoras. You can purchase them from the accessories tab on the home page.

Yes, currently we do not offer a guest checkout for purchases made online as it is important that we have verified information to process the order correctly. However, you do not need an account to browse our website or to book an appointment.

Yes, we do offer an initial service for every garment available on our website or in-store. Please inform our team after placing your order for the additional request via email on info@houseofgovinda.com

Once your order has been placed, you will not be able to edit it in any way. To order more items, you would have to place a new order. If you would like to remove any items, you would have to cancel the entire order and place a new one. However, this cannot be done after the order has been confirmed/dispatched.

As we work on an order-by-order basis, we do not currently offer any sales or price reductions on our garments.

To know more about your information, in terms of what information we take from you and how it is protected, you can refer to our privacy policy.

To know more about our career opportunities, you can email us on info@houseofgovinda.com with your CV and what sort of position you are looking for and we will get back to you.

Yes, we can either deliver your order to you or you can pick it up at our studios or exclusive stores where the order has been placed.

Once the order has been dispatched, it cannot be edited or changed.

Our courier partner will be sharing a tracking link for the order placed.

The duties and taxes vary for all international deliveries and are subject to international shipment policies.

Delivery may differ for each type of garment. The delivery times are mentioned when your purchase is confirmed. Our standard delivery is about 30-90 days.

Please check the same with our customer care department for each specific country before placing the order.

You can contact our customer care and we will be more than happy to assist you with the same.

Currently, we do not offer any refunds as the clothing is custom made for you and is only made on an order to order basis.

We currently do not allow any exchange of our products as they are made specifically for you.

This information can be found in the product descriptions or on the wash care labels.

Repair charges differ on a case to case basis as well as whether we can or cannot do the repair itself. Please contact our customer support team for further information, either through +91 9833844377 or email us on info@houseofgovinda.com

You can maintain your purchase by following the details provided in product descriptions or the information on the wash care labels.

You can connect with us through calling us on +91 9833844377 or through WhatsApp on the same number. You can also text us. Furthermore, you can email us at info@houseofgovinda.com.

We have a video that demonstrates how to take your own measurements. Check HERE(hyperlink to video on website to be added) to view the same.

You can refer to the size chart and you can also refer to the video mentioned above to measure yourself and connect to the size chart.

Custom orders are measurement based and therefore do not pertain to a specific size, however, our general size range currently contains sizes XS to XXL. It also differs for teens/children and that can be made on a custom order basis.

Yes, we do offer alterations. However we offer this under certain conditions. For standard sizing alteration is done on a chargeable basis only. If it is custom made, alterations and trials are already included in the pricing. However, if the order has been shipped to you, the cost of shipping will be an added cost for your order. You can also bring it back to our studio in Mumbai.

Yes, all prices are inclusive of GST.

Cash payment can only be made at the studios or exclusive stores prior to delivery or pick up of garments.

For orders placed online, we only accept payments through payment gateways, credit cards, debit cards, and UPI. You can also pay by cash at our studio in Mumbai.

INR is the only currency we accept at the moment. We are working on accepting international currencies as well.