Customer Care Executive
The House of Govinda
Floor G, 111-113,
Excel Garments Manufacturing Private Limited
Dr. Nariman Road, Near Bengal Chemical
Mumbai City, Maharashtra
PIN - 400025
The following terms “controller”, “processor”, “data subject”, “processing activity/ies”, “pseudonymization”, “cross-border processing of personal data”, “supervisory authority” used in this document shall have the same meaning as in the GDPR unless relevant to a different law or regulation.
Information we collect
In the course of your transactions on our website, personally identifiable information about you may be collected which may include your:
Name and last name.
Contact details including phone numbers.
Pin codes/Zip codes.
Demographic profile (like your age, gender, occupation, education, address, and durables owned).
Personal interests and preferences (may include data like books, movies, music, etc); and
Opinions on various products, features and services on our website.
We may also gather some data pertaining to:
The pages you visit/access.
The links you click on our website.
The number of times you access a particular page.
Things you view, add to the bag and add to the wish list.
Please note that we do not collect any Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.), for any purchases you make using your card. As such, when you make any purchase using your card, you will be automatically redirected to the payment gateway of the bank where all the details will be dealt with in a secured page, and encrypted using Industrial Strength Cipher. These are securely relayed to your card issuer for a valid authorisation.
We hereby assure our users that we do not have any access or store your complete card account information, at any time, during or after the purchase(s) made by you through our website.
We may also collect some additional data in association with your participation in any promotional activities for contests that are offered by us, which includes the information provided in the form of feedback for profile forms that are submitted. This data is collected to monitor the traffic patterns and website usage by the customers to improve the services offered by us through our website.
By using our website, you automatically render us and access to (receive and collect) some anonymous data that is in standard usage logs through our web server or obtained from cookies sent to your browser from web server cookies on your hard drive. These include but are not limited to:
Computer identification information.
The IP address pertaining to the computer that you use.
The domain server used to access our services.
The computer type in use.
The type of web browser that you are using.
How we collect information
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your personal data by using our live chat, filling in forms or by corresponding with us by post, phone, email or otherwise.
This includes personal data you provide when you:
Apply for our Service.
Create a User Account on our website.
Subscribe to our Service or publications.
Request marketing to be sent to you; or
Give us feedback or contact us
Automated technologies or interactions. As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
Third-parties. Third-parties include, but are not limited to Company’s sub-contractors in technical, payment services, advertising networks, search information providers, credit reference agencies, or other third-parties that may provide information, for the purposes of fulfilling the Service or for compliance with legal requirements.
Examples of the personal data we receive about you from various third-parties include:
Technical data from analytics providers and search information providers.
Contact and transaction data from providers of technical, payment and delivery services.
How we store and use your information
We use the gathered personal data to provide you with our Service and to ensure our legitimate interests. More specifically, we use your personal data for the following purposes:
Providing our E-Learning Platform and Service
We use User Account-related data provided by Users in connection with the sign-up, use, or support of the User Account (such as usernames, email address and billing information) to provide you with access to the Service, contact you regarding your use of the Service, or to notify you of any important change(s) to the Service. Such use is necessary for the performance of the contract between you and us.
Providing Information and Responding to Requests
When you ask for information about the Service (for example, when you request a demo or ask us to send you offers or price information), we will use your contact information to respond to your request.
Sending Marketing Communications
Where required by applicable law, we will only send you marketing information by email, or contact you by phone, if you consent to us doing so at the time you provide us with your personal data.
For our Legitimate Business Interests
We use data relating to your use of and interaction with the Service for certain legitimate business interests, including the following:
To personalize and improve your access to and use of the Service (including to increase our Service’s functionality, product features, and user-friendliness).
To conduct analytics and report on industry trends on content usage and performance.
To meet our corporate and social responsibility objectives.
For internal business/technical operations, including troubleshooting, data analysis, testing, to prevent fraud or criminal activity, misuses of our products or services and ensure the security of our IT systems, architecture, and networks.
This use of your personal data is necessary for our legitimate interests in understanding how our services are being used by you and to improve your experience on it.
Algorithms and profiling
We do not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.
Any information stored on our website, or any third-party service that we use, is encrypted and kept securely on the cloud. Access to such information, even at the website, is done through the best practices while keeping privacy and security of the information.
When you provide us with your consent to be contacted for marketing purposes, you have the right to withdraw your consent at any time, by following the instructions to “opt-out” of receiving marketing communication in each marketing email we send you. Additionally, if at any time you do not wish to receive future marketing communications or wish to have your name deleted from our mailing or calling lists, please contact us at firstname.lastname@example.org.
Please note that if you opt-out from marketing communications, we may still contact you regarding issues related to our Service and to respond to your requests.
We may use one or more third-party service provider(s), to assist us in better understanding the use of our website. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select to educate us on such things as how visitors navigate around our website. Our service provider(s) will analyze this information and provide us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors’ interests in our website and the Service and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Service. Our service provider(s) is/are contractually restricted from using the information they receive from our website for any other purpose than to assist us.
If you want to avoid using cookies altogether, you can disable cookies in your browser. However, disabling cookies might make it impossible for you to use certain features of our website.
How we disclose your information
We do not disclose or sell your information to third-parties or other websites without your consent, except to those necessary to deliver services on our behalf and except as required by law. These third-parties and their functions are listed below.
Employees, Service Providers, Business Partners, and Others
We will disclose your personal data to our employees as necessary to deliver the Service, and we may use certain third-party companies and individuals to help us provide, support, analyse, and improve the Service (such as providers of data storage services, maintenance services, payment processing, database management, digital business services, providers of analytics services who help us understand how you use and interact with the Service, providers of digital advertising services, providers of CRM, marketing, and sales software solutions). These third-parties may have access to your personal data for the purpose of performing these tasks on our behalf and pursuant to our instructions.
Where we make use of third-party service providers to help us provide the Service to you, including for the purposes of retrieving or delivering information, records, notifications or other messages to you or any users or for hosting or providing any component of our Service, we require such third-parties to maintain the confidentiality of any personal data we provide to them for these purposes. Third-party service providers are contractually bound to protect and use such information only for the purposes for which it was disclosed, except as otherwise required or permitted by law. We ensure that such third-parties will be bound by terms complying with applicable law.
Such third-parties may be situated outside of your country and you consent to your personal data and that of any data subjects you provide to us being transferred cross-border so that we can provide the Service to you. In this regard, we engage only with reputed third-party service provider(s) who have security and privacy policies and procedures providing at least the same level of protection as we do ourselves. You warrant that you have all necessary permissions to give us the above consent.
We may also share non-personal or non-identifiable information, including website visitor information and account usage data with third-party analytics service provider(s). Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances, the information will cease to be personal data.
Compliance with Laws and Law Enforcement Requests
How we delete your information
In the event you do not want your information to be shared, you may opt for termination of the account created by you on our website. To terminate your account, you can send an email to us at email@example.com. We will process your request and disable the access to your account within 10-15 working days of receipt of such a request. However, the information that remains stored in our servers might be archived even after the deletion of your account.
The security of your information is important to us. We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it.
Taking into account relevant developments in technology, including telecommunications and web services, technical limitations associated with different telecommunications protocols, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we shall, in relation to the personal data, implement appropriate technical and organizational measures to ensure a level of security appropriate to that risk.
We use a variety of security measures to ensure the confidentiality of your personal data, and to protect your personal data from loss, theft, unauthorized access, misuse, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee its absolute security.
However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please recognize that you play a vital role in protecting your own personal data. You are responsible for keeping your User Account passcode, membership numbers and pin numbers safe and secure. Do not share those with anyone. If there is unauthorised use or any other breach of security involving your information, you must notify us as soon as possible.
Payments can be made for purchases on www.thehouseofgovinda.com through one of the listed options:
Valid Credit / Debit Cards (VISA or Master).
Valid Debit cards (VISA or Master) may be used, provided that your issuing bank permits you to use these online Secure Card payment methods.
We at www.thehouseofgovinda.com accept all Visa and Master credit cards and debit cards. Our effort is centered to provide a safe transactional environment by using a secure payment process.
To ensure greater security, we have enabled our systems for Verified VISA and Mastercard Secure Code facility, applicable to VISA and MASTERCARD respectively. This is an additional security measure necessitating you to enter a password which only you, the card holder, can have access to www.r.aissondetre.com does not access or capture any such passwords; they are entered directly into a bank secure system.
It is common for a request for credit/ debit card authorization to fail once or twice before the card is finally authorized. This might happen due to problems with your card issuing bank servers. You must follow through the process till you get a successful notification.
There can be instances where the bank payment servers or your issuing banks payment servers may be down, in such case, a message will be posted informing you of the same. You can continue shopping and adding items to the bag. These can be saved, and you can come back later and complete the payment transaction within a 24-hour period.
The card bill payment will appear in your local currency (as per the norms of your card issuing bank). You will be charged in Indian Rupees as per prevailing rate of exchange and in accordance with the charge policies of your card issuer.
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At The House of Govinda, our priority is to protect children and young people while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
The House of Govinda does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided any such kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.