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Terms and Conditions

Welcome to Raisson D'etre By Govinda Mehta known and referred to as ‘’ The House Of Govinda’’ 

 

These terms and conditions outline the rules and regulations for the use of The House Of Govinda website, located at https://www.thehouseofgovinda.com/.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use our website if you do not agree to all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person who logs on to this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and the House of Govinda. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, the prevailing laws of India. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Cookies

We employ the use of cookies. By accessing our website, you agreed to use cookies in agreement with The House of Govinda's Privacy Policy.

 

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, The House Of Govinda and/or its licensors own the Intellectual Property Rights (“IPR”)for all material on our website. All IPR are reserved. You may access this from our website for your own personal use, subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from website

  • Sell, rent or sub-license material from website

  • Reproduce, duplicate or copy material from website

  • Redistribute content from website

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The House Of Govinda does not filter, edit, publish or review comments prior to their presence on the website. Comments do not reflect the views and opinions of House of Govinda, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, The House Of Govinda shall not be liable for the comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the comments on this website.

The House Of Govinda reserves the right to monitor all comments and to remove any comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the comments on our website and have all necessary licenses and consents to do so;

  • The comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

  • The comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy;

  • The comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant The The House Of Govinda a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and

  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups, which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly known consumer and/or business information sources;

  • dot.com community sites;

  • associations or other groups representing charities;

  • online directory distributors;

  • internet portals;

  • accounting, law and consulting firms; and

  • educational institutions and trade associations.

 

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of House of Govinda; and (d) the link is in the context of general resource information.

If you are one of the organizations listed above and are interested in linking to our website, you must inform us by sending an email to The House of Govinda. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. We shall respond to the aforesaid mail within a period of 15-20 days of receipt of the same. 

Approved organizations may hyperlink to our website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party’s site.

 

No use of House of Govinda's logo or other artwork will be allowed for linking absent a trademark license agreement.

Product Description(s) & Specification(s)

The House Of Govinda and its affiliates attempt to be as accurate as possible. All the styles listed on the website have been described in detail for your reference covering all essential attributes of the garment pertaining to fabric details, embroidery details, and individual component descriptions as well in order to enable you to make an informed purchase decision. If there is anything you’d still like to know apart from what is mentioned, you can always reach out to us at info@houseofgovinda.com and we will be glad to assist you further.

 

Shipping

We offer shipping worldwide. The estimated delivery time will differ with each order. We typically take around 45 business days to dispatch domestic orders, and 60 business days to dispatch international orders.

 

All international orders - The insurance amount, custom charges if any and shipping charges will be additional to the invoice amount. Kindly check with the team before placing all orders. 

 

The shipping timelines mentioned above are over and above the timeline required to procure or make the ordered piece, which is mentioned in the details given on the product page.

 

Sometimes, delivery timelines are subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.

 

You can also opt for a self-pickup from our studio, upon request. For further assistance, kindly reach out to us at info@houseofgovinda.com

 

Cancellation Policy, Exchange(s), Return(s) and Refund(s):

At present, we do not offer the option of cancelling your purchase & claiming a refund of the Product(s) ordered by you on www.thehouseofgovinda.com

 

As a standard company protocol across all direct point of sales, we do not endorse any return or exchange policy, irrespective of a domestic or international order, neither on fresh off the rack, nor on made to order pieces, except in case of the below mentioned exceptional scenarios:

  1. If the merchandise you have ordered from us is damaged or defective.

  2.  If there is an irreparable technical issue with an altered/ordered piece against the client specifications, for example – sizing issue, fabric covering, colour mismatch or length issue.

  3. If there has been an unprecedented delay in your order and we have not notified you of the same, within 2 weeks from the date of the order placed.

 

We want you to enjoy your shopping experience with us at www.thehouseofgovinda.com. However, in the unfortunate event that you feel that something isn’t right, kindly let us know at info@houseofgovinda.com

 

In any of the above scenario(s), you should address an e-mail to info@houseofgovinda.com to inform us about the issue. You could also inform us about the same over a call. At +91 – 9833844377 Alternatively, you may also choose to connect with us through WhatsApp  on the aforesaid number during business hours. However, you must clearly state the concerns clear along with the images of the problem areas in the outfit within 24 hours of receiving it.

 

However, it is only after receiving an acknowledgment of the same from us, that you may send the piece back to us for the necessary corrective actions. Unsolicited returns will not be received without authorization. The customer will be responsible to pick-up products sent without prior intimation. Once the garment is received by us, please be informed that the sole discretion of accepting the return and/or exchange of the rejected piece lies with www.thehouseofgovinda.com  / The House of Govinda. Further, such return and/or exchange is entirely dependent on the timeline above as well as the quality/condition of the Product(s) returned by you to us. While returning the Product(s), you are duty bound to ensure that the Product(s) is/are unused, in a sealed condition as you received it, with its original packaging.

 

We shall take our final decision within 10 business days of receiving the Product(s) and you shall be duly notified of the same by way of an email.

 

We reserve the right to offer credit notes for all approved returns and/or exchanges. The above-referenced credit notes shall carry a maximum validity of 6 months and are redeemable solely at our flagship studio at Mumbai. All credit notes issued are for the MRP amount only and do not include any applicable shipping/duties or tax amount.

  • No returns or exchanges are allowed on Product(s) available at discounted prices on www.thehouseofgovinda.com

  • All/any exchanges are allowed for Product(s) bought from our own website www.thehouseofgovinda.com. only

  • In case you wish to change/modify your order, any difference in the price of the revised order shall be payable prior to updating your order. If the price of the new order is lesser than the original order, a credit note will be issued against the balance amount.

 

Pricing:

The pricing of the outfits listed on the website fall under the sole discretion of the brand. The prices mentioned for all the styles are mentioned in Indian Rupees. However, for other parts of the world, USD, GBP & EUR prices are mentioned based on the conversion rate. Shipping charges, duties & local taxes will be added at the checkout page only in the final payable amount that will be charged to you. 

 

With respect to items sold on www.thehouseofgovinda.com , we will charge your credit card before your order has entered the shipping process. For any reason, if we are not able to ship the products as per your order, we will intimate you electronically and refund the value of the products not available.

 

The website contains a large number of Products and it is always possible that, despite our best efforts, some of the products listed on the site may be incorrectly priced. In the event that such mispricing occurs, we will send you appropriate communication to inform you to cancel the order or make an additional payment for the difference in the price of such Products.

 

Risk of Loss:

Only your Domestic / within India online order is insured by The House Of Govinda during the transit time until it is delivered to you. For security reasons, all purchases made online require a signature by the receiver on delivery, at which point the responsibility of the goods passes to you.

 

Colours:

We have done our best to display as accurately as possible the colours of the products shown on this website. However, since you will be viewing them on your mobile/monitor screens, we cannot guarantee that your screen display of any colour will be accurate. A minor variation in colours is not a defect as different screens project the colours differently.

 

Sizing:

The fit of our garments depends on the cut, fabric, and style. Some garments are designed to have a relaxed fit while some garments are consciously styled to be more fitted, in order to accentuate the form. Please review our size guide that details out the exact measurements for your perusal, and we will assist you in selecting the size best suited to you.

 

Product Properties and Instructions for Wash-Care:

All of our products are handcrafted using the finest fabrics and embroidery material. The subtle variations in colour, texture and finish are intrinsic to hand made products.

 

Wash-Care: All our Product(s) contain specific wash-care instructions. The said instructions are available on our website as well as on a tag attached to the Product(s). You are requested to strictly adhere to the Wash-Care instructions to ensure to protect them from damage.

Duties, Cesses and Taxes:

All our orders are shipped internationally from our studio in Mumbai, India to your provided shipping address. Due to the nature of international orders, occasionally, a customer may have to pay additional import duties and taxes, which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are not able to accurately calculate when and how much these infrequent customs duty charges will be levied on account of frequent change in the rate(s) of such import duties and taxes. In the case where additional customs charges are assessed, you will be responsible for paying this additional fee.

 

The House Of Govinda takes no responsibility for non-delivery of orders in case such taxes and/or duties, as the case may be, is/are not accepted and settled by the recipient at the delivery address. Please note that we shall not provide any refunds in such cases.

 

Copyright:

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of www.thehouseofgovinda.com or the suppliers of the content therein. The compilation of all content on this site is the exclusive property of www.the house of www.thehouseofgovinda.com. All software used on this site is the property of www.thehouseofgovinda.com / The The House Of Govinda or its software suppliers. Any unauthorized use or copying of our website content or software is not permitted.

 

Trademarks:

Any violation, illegal or unauthorized usage of our trademarks and trade names, whether registered or under registration, will be liable for appropriate action in accordance with law.

 

Frames:

Without prior approval and written permission, you may not create frames around our web pages that alter in any way the visual presentation or appearance of our website.

 

Indemnification:

You agree to defend, indemnify, and hold The The House Of Govinda its respective officers, directors, employees, shareholders, associated entities, agents, successors or assigns, or any party involved in the creation, production or transmission of this website, harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the site.

 

Your Privacy:

Please read our Privacy Policy.

 

Reservation of Rights:

We reserve the right to request that you remove all links or any link to our website. You approve to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

 

Removal of links from our website:

If you find any link on our website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to do so or to respond to you directly.

 

We do not warrant its completeness or accuracy of the information given on the website, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer shall:

  • limit or exclude our or your liability for death or personal injury;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under the applicable law; or

  • exclude any of our or your liabilities that may not be excluded under the applicable law.

The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

 

Electronic Communications:

When you visit www.thehouseofgovinda.com or send email(s) to us, you confirm that you are communicating with us electronically. By doing so, you agree to receive communications from us electronically – through email, or notices posted on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

Should you wish to be removed from our mailing list, please email us at info@houseofgovinda.com.

 

Site Policies, Modification and Severability:

Please refer to the other policies on our website. These policies additionally regulate your visit to www.thehouseofgovinda.com. We reserve the authority, in our own sole discretion, to make changes to our website, policies, and these terms of use at any time. In the event that any of these term(s) and/or condition(s) is/are deemed invalid, void, or for any reason unenforceable, that term(s) and/or condition(s) shall be regarded severable and will not influence the legitimacy and enforceability of any remaining term(s) and/or condition(s).

 

Applicable Law:

By visiting www.thehouseofgovinda.com you concur that the laws of India, under the jurisdiction of the Bombay High Court, regardless of the principles of conflict of laws, will administer these Terms of Use and any dispute might arise between you and www.thehouseofgovinda.com/The The House Of Govinda or its subsidiaries.

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